Welcome to Forrests Virtual Double Reed Shop

Finding Products
We have over 1700 products on our site, so making it as easy as possible to find what you are looking for is one of our top priorities.  There are 4 easy ways to find what you want:
1) Click on any of the subjects shown at left to open the various sub-headings.  These links will lead you to the correct page.
2) Click on the "Table of Contents" link on the left side of the page. This will take you to a list of product categories, much like a table of contents in a printed catalog.
3) Enter a keyword (i.e. "reed")  into the search box.  This will find all the items which match that keyword.
4) If you know the catalog number, from a previous order, enter it into the search box.  This will find just that item.

Purchasing
To purchase, just click on , which will put the item in your shopping cart.  There you can review your order, change the quantities, return to continue shopping, or complete your order.  What could be easier?

Delivery Time
Because we keep a large stock of merchandise on hand, we ship most orders (excluding instruments) in 1 or 2 business days. Delivery time depends on the shipping type you select, please click here for details.

Sales Tax
We are required to collect sales tax on all purchases, as well as shipping and handling, on orders shipped within California.
Orders shipped outside of California are not subject to sales tax.

Ordering by Mail
We are happy to fill orders received by mail or fax also. Please see the "How to Pay" page for details.

Can't find what you're looking for?
If you can't find an accessory item, e-mail us with your questions at sales@forrestsmusic.com

Satisfaction Guaranteed
All items (except instruments) may be returned within 30 days of invoice date if in new condition and with their original packaging. The following are not returnable:

• repair parts
• used reeds
• special orders
• items which were first sent on trial before purchase.

Returns
When returning items, please include a copy of the invoice for proper credit. If we made an error in filling the order, we will re-fill the order at no additional shipping charge and compensate you for the return postage/shipping - but not more than the original shipping charge. (This does not apply when the order exceeded $125.00 and was shipped free.) International Orders
We welcome international orders, and try to make it as easy as possible.  After we receive your order we will email you with the shipping & handling charges and options.  After you approve the shipping costs we will charge your credit card and ship the order. 

Privacy

We are all concerned about protecting our security and privacy when using the Internet. At Forrests Music we will always treat your personal information with the utmost care and respect.

The information we collect automatically
Like most web sites, some information is automatically received and collected in our log files when you visit us. We log the IP (Internet protocol) address of the computer you are using, the operating system and browser you are using, the date and time you accessed the site, and the address of the web site from which you linked to our site (The "Referer" (sic) HTTP request header). This information is used to monitor usage.
If you use our search function we also log what you searched for, and the results. We use this information to tailor the search function, and to identify products we should add to our selection.

The information you provide us
If you choose to purchase something, we ask you to supply the minimum amount of information needed to safely and conveniently complete your transaction. This includes:
   Name (shipping & billing)
   Address (shipping & billing)
   Telephone number (in case we need to contact you about your order)
   E-mail address (so that we can confirm your order)
   Credit card number
   Credit card expiration date

Cookies
Cookies are required for the shopping cart and search software to properly function. If you choose to turn off cookies in your browser you can browse our site, but the search and the shopping cart will not work.
We do not use "Third Party" cookies (cookies which originate on, or are sent to, a different Website).

Javascript
Javascript is required for some features of the site to work. You can use our site without using Javascript, but the some parts will not work.

Security of the information we collect
All personal information is encrypted when stored and transmitted. Transmission over the Internet uses a secure connection (SSLv3 or TLSv1, depending on your browser).
Credit card information is not stored on our systems, we use authorize.net to process your credit card. We do not see, and do not have access to, your card number; We only see the results of the transaction. When you place an order your card is authorized for the amount of the order. When we invoice your order for shipping we capture the invoice amount. We do not receive any money until the day after your order has been invoiced for shipping.

Privacy
We do not sell your information. We do put your name on our mailing list, which we use when mailing our print catalog. If you would prefer we not send you anything, just let us know and we will not send you anything in the future. It is in our best interests to not spend money sending out catalogs which are just irritating the customer! Just e-mail us at sales@forrestsmusic.com and ask us to take you off our mailing list and we will be happy to do so.

We will not solicit you by telephone.

E Mail
We never email you about 'updating' your account, 'members support', etc. These e-mails are created by viruses and/or worms and are not in any way connected to Forrests Music.
If you are concerned about an email claiming to come from Forrests, look at the email headers. Legitimate email from Forrests Music will have originated from one of our mail servers, forrestsmusic.com or mail.forrestsmusic.com

Further information
If you have any other concerns, please email us at sales@forrestsmusic.com, or call us at 800-322-6263. We will be happy to answer any questions.